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Terms & Conditions of Booking

 

Payments accepted - Cash, BACS, Debit/Credit Card & Klarna.

Refunds - 14 working day cooling off period as long as no course steps have been completed online or in person.

Cancellations

Failure to attend your course - a full course charge will apply to rebook. Failure to show up for your booked video call will incur a 50% rebooking fee.

If you can't attend your booked in-person training session for reasons such as illness or request to change the date within 7 days of the booked session - a £40 rebooking fee will apply. If I am unwell and cannot perform the training session, I will offer you the next available date, or a full refund will be offered.

Online Course Etiquette

Please make sure you are away from noise & interruptions. If there are lots of interruptions, I will cancel the session, and a rebooking cost will occur. A good internet signal is your responsibility for the video call so please check this before you book any online learning.

Certificates

Once the course requirements have been fulfilled, your certificate in digital form & paper hard copy will be issued. If you require a replacement paper copy this can be supplied at a cost of £5.00 each.

Insurance

It is your responsibility to ensure you have the correct liability insurance for the services you offer.

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